the impact of packaging on marketing: key role and importance

In the 1960s, consumer behavior studies in the U.S. examined how people selected products. Those who were interested blinked more frequently than those who were bored, and their pulse rates increased. In this heightened state of interest, they were more likely to make impulsive purchases. It turned out that even the best product in the world wouldn't sell if it was in blatantly unattractive packaging.

There are entire niche markets where a product is doomed if it doesn't have an appealing, eye-catching, and high-quality wrapper. On the other hand, global logos on packaging guarantee sales. The iconic Tiffany blue box makes women dream about its contents, regardless of what specific piece of jewelry is inside. Meanwhile, the curvy glass Coca-Cola bottle is recognizable even by touch in the dark.

Let's explore what makes packaging so effective that it helps a product outsell others in its category.

Packaging as a marketing tool

A buyer takes no more than 6 seconds to decide which product to choose. The overwhelming majority of purchases worldwide are impulsive. However, it's not enough to simply create a convenient and bright box—you need to draw a clear connection between the packaging and the consumer.

Therefore, the roles of packaging in marketing is to:

1. — catch the buyer's eye
2. — communicate the unique selling proposition (USP) in just a few seconds
3. — stimulate the purchase of the product

In the early 2000s, Heinz released a series of ketchup in brightly colored bottles aimed at children. Although the design attracted attention on store shelves, the product was eventually discontinued. The reasons were a complex design, unappetizing colors for a food product, and a taste and content that were too unusual and confusing for consumers.

What should packaging be like to make a person choose a specific brand in just 6 seconds? The effectiveness of product packaging in marketing is primarily influenced by typography, color, and shape. Additionally, the packaging’s sustainability and recyclability are crucial, particularly for Gen Z and Generation Alpha.

Imagine a legible font, a color appropriate for the product, and ease of unpacking or transporting—these are the foundational elements essential for creating packaging that sells.

The main marketing functions of packaging are:

1. Differentiate from competitors

The first thing a customer sees when they interact with a brand is the packaging. If we don't communicate to the target market through the packaging what makes our product different from the competitors, the customer will likely base their decision on price as the primary criterion. After all, which apples would you choose—those for 20 rubles or 50 rubles, if they look the same?

2. Increase brand recognition

If you sell apples at a higher price than your competitor but package them carefully in an eco-friendly bag, which vendor will your customer return to?

3. Engage with the customer

And if you also include a small thank-you card or a story about the care with which those apples were grown, you can consider that you’ve earned your customer’s loyalty and secured LTV—long-term value. Notably, the communicative function is best fulfilled by the packaging itself, rather than the product.

What makes packaging sell?

The process of creating the most effective packaging involves four aspects:

1. Visuals. Color, font, and graphic elements emotionally impact the buyer and strengthen brand identity.

Lego and their bright yellow boxes immediately evoke the right associations with the brand—construction toys, family fun, and children's joy.

Seeing a blue Nivea tin on the shelves, we instantly think of a thick, fragrant cream, care, and high-quality skincare—the key message of the brand.

2. Tactility. The texture of the material or coating makes the interaction with the packaging even more engaging for the customer—prompting them to touch and feel the material themselves.

The cosmetic brand Lush packages its products in jars and boxes with a soft texture, highlighting their commitment to nature and the health of their customers.

Apple uses a matte finish for the packaging of its devices, which gives us the feeling of holding a premium product in our hands.

3. Functionality. Packaging that is easy to open and close, convenient to carry and store, significantly enhances customer satisfaction.

ZORK SPK created an airtight cap for their sparkling wines. It’s easy to close and open, and can be reused. As a result, leftover wine doesn’t spill, and a bottle with such a cap can be preserved and reused in everyday life.

4. Sustainability. This trend is becoming an essential foundation—using recyclable materials and biodegradable components. These aspects can also be reflected in the packaging design.

The brand Dr. Bronner's wraps its soap in kraft paper and uses a retro style and bold text in the design. This approach creates a sense of a natural product and the company's social responsibility.

3 Strategies from ICU to not just stand out, but create unity with your audience through packaging

At ICU, we know that sometimes it's not enough to just catch the eye and stand out on the shelf through design and materials. It's crucial to create a sense of connection with the customer so that they realize they need this specific product.

Based on our experience, we identify three strategies to achieve this through product packaging design:

1. Define the audience

Identify the target segment and understand what is important to this specific group of people. A generic description like "women 35+" or "parents of children under 5" won't work—it's too vague. It's essential to determine the interests of these people, the internal barriers they face when making a purchase, what inspires them, and even what music they listen to. By gathering this data, we can find the right approach to the customer.

For the condom brand Prezex, we determined that the product was used by two categories of people: young people who value emotions and conservatives who need a simple and clear message. We also identified the main trigger for purchase: discovering that packaging design was an untapped niche in the category.

We developed a concept based on the idea of an "invisible partner." But how do we convey this idea through design? We opted out of graphical elements in favor of tactile sensations, incorporating barely noticeable raised elements into the packaging design that reflect different types of condoms. This way, we conveyed the emotion of a pleasant sensation and a simple message—trust—thereby proving the significance of packaging in marketing.

2. Stand out from the crowd

Identify the sources of sales. For example, on a store shelf, an unconventional color can be a winning factor and make the product stand out among others.

For the Seedline seed brand, our task was to develop a packaging design that clearly shows that growing plants is a unique form of meditation and even a lifestyle.

We used the concept of detail as the foundation for the packaging design—because it's something that matters in plant care. We chose unusual shapes in the typography, added a nearly invisible element in the form of a sprout, and used designer materials in the packaging. This way, we conveyed through the packaging that the process of nurturing a seed is delicate and multi-faceted.

3. Tell a story

There are dozens of products with beautiful packaging on the shelves—some are bright, and some are even intriguing. There’s no indirect reason why someone might especially gravitate toward your packaging unless it evokes an emotional response. This is where the brand's story, the narrative on the packaging, and the big idea come into play.

Through the packaging for the African coffee brand Dogon Tellem, we told the story of the culture of this sun-soaked continent. We drew inspiration from traditional masks and statues of African tribes. The mythical characters created by ancient tribes adorn the front of the packaging and serve as a unique marker for classifying different types of coffee.

In a world where consumer attention is incredibly valuable, every element of packaging, from tactile sensations to visual solutions, can be the deciding factor in a buyer's choice. Packaging is the voice, a powerful way for a brand to tell its story and influence consumer decisions.